Privacy Policy

At Elite Property UK, we gather and process your personal information in accordance with this privacy notice and in compliance with relevant data protection regulations. In this notice we will provide the necessary information regarding your rights and obligations, as well as explaining how, why and when we collect and process your personal data.

What we collect

At Elite Property UK, we collect and process your data to comply with legal, statutory and contractual obligations. This helps us to provide you with our products and services in the best way possible. We will never collect any unnecessary personal data from you, and only perform necessary data processing, not performing any processing which is not outlined in this notice.

The personal data we collect from you is

  • Names
  • Addresses
  • Phone numbers
  • Email addresses
  • Date of Birth
  • Employment details, including estimated salary, position title and status
  • Financial information including income and expenditure details and in some instances a credit rating.
  • Nationality
  • Reference/guarantor information
  • Relationship status
  • Safety & Security details
  • Information on pets including age, type, number

We collect this information in the following ways

  • Phone conversation
  • Online forms
  • Paper forms
  • Face-to-face conversation
  • Email

How we use this information

Elite Property UK takes your privacy seriously and will never disclose, share or sell data without your consent, unless required to do so by law. We also only retain your data for as long as the data is required and/or relevant for the purposes specified in this notice. Where you have consented to us providing you with advertising or marketing, you can withdraw your consent at any time.

Reasons and purposes for processing personal data

Maintaining data records: When we are letting, renting, buying, selling, maintaining or repairing a property we need to make sure that your data is kept up-to-date to ensure the data we hold if current and relevant.

Email marketing: As part of our letting, selling, maintenance and repair activities where appropriate we may advertise other services or properties to you via email marketing.

Forwarding mail: Sometimes people leave our properties to move onto new homes, in these circumstances we may hold data on current addresses so we can forward mail from a property we represent to your new home.

Your rights

You have the right to request any personal information which Elite Property UK processes about you and request information about

  • What personal information we hold about you
  • The purposes of processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the personal data directly from you, information about the source

If you believe we hold incomplete or inaccurate data about you, you have the right to request that we correct and/or complete the information and we will work with you to update/correct this data as quickly as possible; unless there is a valid reason for us not doing so, in these circumstances you will be told.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use. 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal data

Elite Property UK will not share or disclose any of your personal data without your consent, other than purposes specified in this notice or where there is a legal requirement. Elite Property UK uses third-parties to provide our services and functions, however all processors acting on behalf of Elite Property UK only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding measures

Elite Property UK takes your privacy very seriously and we take every reasonable measure and precaution to protect and secure your personal data.

You are not obligated to provide Elite Property UK with your data, however, many of our services depend on your personal data, as a result we may not be able to provide our services without your personal data.

How long we keep your data

Elite Property UK only ever retains personal data for as long as it required, using review and retention policies to meet these obligations. By law Elite Property UK is required to retain personal data for a minimum of 6 years after which time this data will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories of data

Due to the products and services offered by Elite Property UK, we sometimes need to request sensitive personal information from you. This information is required for buying, selling, letting and renting property, in these cases proof of identity and date of birth information is essential in compliance with legal obligations. Where we collect this data, we will only request the information required and always ask for explicit consent via a signature. You can modify or remove consent at any time, which we will act on immediately, unless there is a legitimate interest or legal reason for not doing so.

Promotions and offers

Occasionally Elite Property UK may like to contact you with details of services, newsletters, promotions, offers and/or competitions that we provide either by ourselves or on behalf of a third party, if you consent to our using your contact information for these purposes you have the right to withdraw consent at any time by contacting Elite Property UK directly.

Lodging A Complaint

Elite Property UK only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.